Crisis communication – in the form of a carefully architected and tested plan that goes beyond an organisation's security and IT groups to include all relevant business units – is essential to mitigate the impact of a data breach.
The ultimate goal of a crisis communications programme is to define the steps that an organisation must take to convey appropriate information to every affected stakeholder – both internal and external. Information security is clearly more than just an IT issue; it's a business imperative that requires a proactive approach to anticipating key issues, crafting responses, and mitigating cost and risk. This white paper will share recommendations on creating a comprehensive crisis communications plan to mitigate impact to the organisation and alleviate stakeholders concerns.
What You Will Learn:
- Why a crisis communication strategy is vital for an effective data-breach response
- How to communicate a breach in business terms
- The hidden costs of a data breach that a crisis communications plan can help mitigate
- How to test and refine your plan
- 10 vital questions to ask when crafting a crisis communications plan